Privacy Policy for relentless-music.com

1. Introduction

At relentless-music.com (“we,” “us,” or “our”), we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data when you engage with our website and services. We recognize the fundamental importance of data protection and always ensure that your personal information is processed lawfully, fairly, and transparently, in full compliance with applicable data privacy laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data collected or processed through relentless-music.com and its associated services. As the data controller, relentless-music.com determines the purposes and means of processing your personal data. If you have any questions or requests regarding your data, please contact us at [email protected].

This Policy governs users accessing the website from any jurisdiction, and applies to all interactions, whether you are just browsing, registering an account, making a purchase, or contacting us.

3. Categories of Data Processed

We collect various categories of personal data depending on how you interact with our site:

a. Usage Data
Information such as IP address, browser type, browser version, time zone settings, pages visited, time spent on pages, bounce rates, and interaction data is automatically gathered through server logs and analytics tools during your use of the website.

b. Account Data
When you create an account or make a purchase, we collect identifying information including your full name, email address, phone number, billing and shipping address.

c. Profile Data
Includes your purchase history, stated preferences, saved items, playlist interactions, and behavioral patterns while using our website or engaging with our marketing communications.

d. Communication Data
Refers to the content of messages you send to us, including contact form submissions, emails, chat logs, customer service conversations, and other correspondence.

e. Technical Data
Encompasses data related to your device and system environment, such as device type, operating system, hardware identifiers, screen resolution, language settings, and crash diagnostics.

f. Transaction Data
Includes payment data (processed through third-party payment providers), billing information, shipping details, and related communications necessary to fulfill orders.

g. Preference Data
Covers your marketing preferences, opt-in/opt-out status, selected product interests, and cookie consent choices.

4. Legal Bases for Processing

Our legal bases for collecting and processing personal data under applicable laws include:

– Contractual Necessity: Data processed to fulfill a service or product purchase you have requested.
– Legitimate Interests: We process data to enhance website functionality, ensure security, perform analytics, and improve our services, provided such processing does not override your rights.
– Consent: We rely on your prior explicit consent for direct marketing, cookie usage (non-essential categories), and other optional services.
– Legal Obligation: Where required by regulatory or legal authorities, we may process and/or disclose data in accordance with our legal responsibilities.

5. Your Rights

If you are subject to the GDPR or CCPA, or other applicable laws, you have the following rights regarding your personal data:

– Right to Access: Obtain a copy of the personal data we hold about you.
– Right to Rectification: Request corrections to inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your personal data under certain conditions.
– Right to Restriction: Temporarily block the processing of your data.
– Right to Portability: Receive your personal data in a structured, machine-readable format.
– Right to Object: Object to the processing of your data based on our legitimate interests.
– Right to Withdraw Consent: Where processing is based on consent, you may withdraw this at any time.
– Right to Opt-Out (CCPA): Opt out of the sale of your personal data (note: relentless-music.com does not sell your data).

You may exercise any of these rights by contacting us at [email protected]. In some cases, we may need to verify your identity before responding to a rights request.

6. Security Measures

We implement robust organizational and technical safeguards to ensure the security and confidentiality of your personal data. These measures include:

– Secure Socket Layer (SSL) encryption for data transmission
– Access control and role-based permissions for staff
– Encrypted storage of sensitive information
– Regular security audits and software updates
– Staff training on data protection obligations
– Routine data backups hosted in secure environments

While we strive to protect your data, no transmission or storage system can be guaranteed to be 100% secure. You are encouraged to use strong, unique passwords and monitor account activity regularly.

7. International Transfers

Your personal data may be transferred to and processed in countries outside of your jurisdiction, including the United States. Where data is transferred outside the European Economic Area (EEA), we ensure that adequate safeguards are in place, such as:

– Standard Contractual Clauses approved by the European Commission
– Compliance with U.S. adequacy frameworks (where applicable)
– Binding corporate rules or intra-group agreements

You can request more information on the transfer mechanisms we use by contacting [email protected].

8. Data Retention

We retain personal data for only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to meet our legal obligations. Retention times vary:

– Account Data and Profile Data: Retained for the duration of your account and up to 3 years after inactivity or account deletion.
– Transaction Data: Retained for a minimum of 7 years for legal and financial recordkeeping.
– Communication Data: Stored for up to 2 years after the last communication.
– Usage and Technical Data: Retained for analytics and diagnostics purposes for up to 18 months.

You may request deletion of your data unless required by applicable law.

9. Cookie Policy

We use cookies and similar technologies on relentless-music.com to enhance your browsing experience and help us improve our services. Our cookie categories include:

– Essential Cookies: Required for website functionality, such as login authentication and shopping carts.
– Functional Cookies: Enhance usability, such as saving preferences or remembering login credentials.
– Analytics Cookies: Used to track page views, session duration, and engagement metrics (e.g. Google Analytics).
– Performance Cookies: Monitor system performance and identify platform improvements.

Cookies may be placed by us or use third-party service providers.

10. Cookie Management and Compliance with GDPR & CCPA

Upon your first visit to the website, you will be presented with a cookie banner allowing you to manage your cookie preferences in compliance with GDPR and CCPA. You may:

– Accept or refuse non-essential cookies
– Configure settings using your browser preferences
– Withdraw consent at any time via our website’s cookie management link

Instructions for managing cookies are provided in your browser’s help section. Opting out of specific cookies may affect website functionality.

11. Protection of Minors

We do not knowingly collect or process personal data from children under the age of 13. If we discover that we have inadvertently collected personal information from a child, we will promptly delete such information from our records. If you are a parent or guardian and believe your child has provided personal data to us, please contact [email protected].

12. Policy Updates and Notifications

We reserve the right to modify or update this Privacy Policy at any time to reflect legal, operational, or technical changes. When updates are made, we will revise the policy on this site and, where required under applicable law, notify you through direct communication channels or a prominent notice on relentless-music.com.

We encourage you to review this Policy periodically to remain informed about how we protect your personal data.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Privacy Team
Relentless Music
Email: [email protected]

We are fully committed to compliance with all applicable data protection laws, and we welcome all questions and feedback related to your privacy rights.