Privacy Policy
Relentless Music (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit and interact with our website, relentless-music.com (“Website”). We uphold the highest standards of data protection and are fully compliant with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data privacy laws.
1. Commitment to Privacy and Data Protection
At Relentless Music, your privacy is a priority. We take our responsibilities regarding personal data seriously and strive to implement robust technical, administrative, and physical safeguards to protect your information. This Privacy Policy explains our practices concerning the personal data we collect from users of our Website and describes your rights and options with respect to this information.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through the Website, email communications, and other online services connected to relentless-music.com. For purposes of GDPR and similar regulations, Relentless Music is the “data controller,” meaning we determine the purposes and means of processing your personal data. If you have any concerns or requests relating to your data, please contact us at [email protected].
3. Categories of Data Processed
We collect and process various categories of personal data to deliver our services effectively, maintain the security of our Website, and improve user experience:
– Usage Data: Includes information about how you use our Website, such as IP address, browser type, operating system, referring URLs, duration of visits, page interactions, and diagnostic logs.
– Account Data: Includes identifiable information provided when you create or manage an account, such as your full name, email address, telephone number, billing address, and shipping details.
– Profile Data: Includes preferences, interests, past purchases, behavior on our Website, and saved items or watchlists.
– Communication Data: Includes records of correspondence, such as email communications, support tickets, contact forms, and chat messages made on or through relentless-music.com.
– Technical Data: Includes information about your device (e.g., device identifiers, mobile network information), technical settings, and performance diagnostics.
– Transaction Data: Includes purchase history, payment confirmations, transaction amounts, delivery tracking, and billing details. Payment information is processed through secure third-party providers and never stored directly.
– Preference Data: Includes marketing communication preferences, newsletter subscriptions, consent flags, opt-in and opt-out choices, and product interest indicators.
4. Legal Bases for Processing
We rely on the following legal bases under GDPR and comparable legal frameworks when processing your personal data:
– Consent: When you have explicitly agreed to the processing, such as subscribing to newsletters or accepting non-essential cookies.
– Performance of Contract: When necessary to fulfill contractual obligations, such as processing purchases and providing customer support.
– Legitimate Interests: When the processing is necessary for our interests and does not override your rights (e.g., Website analytics, fraud prevention, service improvement).
– Legal Obligation: Where we are required to comply with a legal or regulatory obligation, including accounting and tax purposes.
5. Your Rights
Subject to applicable data protection laws, you have the following rights regarding your personal data:
– Right of Access: Request access to the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete personal data.
– Right to Erasure (Right to be Forgotten): Request deletion of your personal data where legally permitted.
– Right to Restriction: Request limitation of processing your personal data under certain conditions.
– Right to Data Portability: Request transfer of your personal data in a structured, commonly used, machine-readable format.
– Right to Object: Object to the processing of your personal data where processing is based on our legitimate interests or for direct marketing.
To exercise your rights, contact us at [email protected]. You also have the right to lodge a complaint with your local data protection authority.
6. Security Measures
We implement industry-standard security protocols to protect your personal data, including but not limited to:
– Encryption (SSL/TLS) for all data transmitted between your browser and our servers.
– Access controls and authentication protocols to prevent unauthorized access to sensitive systems.
– Regular security audits and vulnerability assessments.
– Staff awareness and privacy training.
– Secure data backups and data integrity checks.
Although we take all reasonable steps to safeguard data, no online transmission is entirely secure, and users are advised to exercise caution when submitting personal data online.
7. International Transfers
Your information may be transferred to and processed in countries outside your jurisdiction, including the United States and European Economic Area. We ensure appropriate safeguards for all cross-border transfers of data through:
– Standard Contractual Clauses (approved by the European Commission).
– Compliance with international and regional privacy frameworks.
– Verification of third-party processors’ adherence to recognized data protection standards.
8. Data Retention
We retain personal data only as long as necessary for the purposes for which it is collected, including:
– Usage Data: Up to 14 months for analytics purposes.
– Account and Profile Data: Retained for the life of your account and up to 3 years after closure.
– Transaction Data: Retained for 7 years for financial and audit purposes.
– Communication Data: Retained for up to 3 years from last contact.
– Preference Data: Retained until you withdraw consent or unsubscribe.
Data may be retained longer where required by legal obligations or to protect our legal rights.
9. Cookie Policy
Relentless Music uses cookies and similar tracking technologies to enhance user experience. Cookies are small text files stored on your device when you visit our Website. We use the following categories:
– Essential Cookies: Required for the Website to function, such as session cookies and login authentication.
– Functional Cookies: Enhance user experience, such as remembering preferences.
– Analytics and Performance Cookies: Help us understand usage patterns with tools like Google Analytics. These are anonymized where possible.
– Marketing Cookies: Used to deliver personalized advertising and to track email campaign efficacy.
Third-party services integrated into our Website may also place cookies, subject to their privacy policies.
10. Cookie Management and Compliance with GDPR & CCPA
By using our Website, you are asked to consent to the use of non-essential cookies. You may at any time manage or withdraw your consent via our cookie banner or browser settings.
Under GDPR and CCPA, you have the right to opt-out of cookie-based tracking and data sale (as defined by CCPA). We honor browser-based global privacy control signals as applicable.
11. Special Protections for Children
Our Website is not intended for or directed to children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that we have collected information from a child without parental consent, we will delete it promptly. Parents or guardians may contact [email protected] to request removal of such data.
12. Policy Updates and Notifications
We reserve the right to modify this Privacy Policy at our sole discretion. Any material updates will be posted on this page, and if changes significantly impact your rights or the handling of your data, we will provide additional notice (e.g., via email or Website notification). We encourage users to check this page periodically to stay informed.
13. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Relentless Music
Email: [email protected]
Website: https://relentless-music.com
We are committed to data privacy compliance and protecting your rights under applicable laws. If you have any privacy-related inquiries, do not hesitate to reach out to us directly.